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What is a PBX Telephone System?

A PBX or Public Branch Exchange Telephone System is what many people would refer to as a 'traditional' phone system. Unlike a 'Hosted' system where all of the call routing etc is 'off-site' and delivered via the internet, a PBX has a central control unit located in your office with telephone lines and extensions wired to it.

Although the industry is now very much focused on 'Hosted', there are some scenarios where a PBX is the preferred option. For example, a large call centre with hundreds of extensions, a remote rural location where the broadband isn't fast enough for VoIP, or a hotel where an on-site system is required to interact with hotel management software.

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