Telephone & IT Support | User Guides - Tutorial Videos

Technical Support

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If you need us to take control of your PC to help you out, please call - 0117 9717722 - where one of our technicians will give you a unique support code to enter below.

There are also some handset user guides below that you can print off.

To join a remote support session, please - CLICK HERE

User Guides

NEC User Guides

SL100 Digital Handset Guide

SL100 Analogue Handset Guide

XN120 Digital Handset Guide

XN120 Analogue Handset Guide

Hosted PBX Guides

SNOM User Guide

Cisco/Linksys User Guide

"Working with Kefcom has been an absolute pleasure. They provide a friendly and comprehensive service with transparent pricing and are always quickly on hand to help should any technical minefields appear."

Suzanne Adlington - Managing Director, Bristol Blue Glass Ltd.
"We’ve been using the system for 5 years now and over that time it’s expanded from less than 25 users to nearly 100 users in 6 locations. It has coped with the company’s rapid and sometimes sudden expansion smoothly and provides us with everything we need."

Finance Director, National M&E Building Services Provider.
"Where Kefcom has stood out for me above all others, is with a continuously impeccable service, the majority of my requests are dealt with immediately, and the few things that take a little longer to work on I’ve been regularly updated to the progress."

Talek Saunders - Laboratory Analyst, Allium Environmental Ltd.
"We would be delighted to recommend your services! Many thanks for all your support through the pandemic, this has really made us look at all our suppliers and Kefcom is definitely one we will be keeping. It’s been great to have your skills to help us through and we really appreciate it… can’t wait to get out of our telephone contract for the lines and move it all over to yourselves... because as long as I am dealing with the contracts we will not be renewing with our existing supplier! I have to say it was great having your expertise and knowledge when for instance, we had data SIM requirements. As we are not technical, Tom was able to explain what it was and how it would work for our service users to be able to communicate with their family via tablets etc, which was invaluable."

Diane Rendell - Administration Officer, Gloucestershire Group Homes.
“From our initial meeting, through 4 years of our development programme, to delivery and ongoing support; Kefcom have never let us down.”

Sean Hodgson - Development Director, The Bay Talland, Cornwall.
"I would not hesitate to recommend the services of Kefcom to any company whether they be larger, established businesses or new, smaller organisations looking for a reliable provider of all of their computer and telephone needs."

Nigel Payne - Contracts Manager. Coupland Insulation, South Gloucestershire.

NEC User Guides

Hosted PBX Guides

"Working with Kefcom has been an absolute pleasure. They provide a friendly and comprehensive service with transparent pricing and are always quickly on hand to help should any technical minefields appear."

"We’ve been using the system for 5 years now and over that time it’s expanded from less than 25 users to nearly 100 users in 6 locations. It has coped with the company’s rapid and sometimes sudden expansion smoothly and provides us with everything we need."

"Where Kefcom has stood out for me above all others, is with a continuously impeccable service, the majority of my requests are dealt with immediately, and the few things that take a little longer to work on I’ve been regularly updated to the progress."

“From our initial meeting, through 4 years of our development programme, to delivery and ongoing support; Kefcom have never let us down.”

"I would not hesitate to recommend the services of Kefcom to any company whether they be larger, established businesses or new, smaller organisations looking for a reliable provider of all of their computer and telephone needs."

Call Us - 0117 971 7722

Email Us - info@kefcom.net

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